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U-Rewards

Member Guide

Everything you need to know to successfully deliver U-Rewards to your customers.

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U-Rewards

U-Rewards Online

Our software, designed and developed in-house, provides you with an intelligent and sophisticated rewards platform to offer your customers.

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U-Rewards

Why choose u-rewards?

U-Rewards is flexible so your customer can be rewarded in a way that suits them.

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U-Rewards

How does it work?

It's easy to get started with U-Rewards and everything can be done from your U-Rewards online account.

Find out more
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U-Rewards

The Rewards

There are thousands of exciting products, vouchers and experiences for your customers to spend their points on.

Find out more
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U-Rewards

Best Practices

You can be tactical about your use of U-Rewards and use it as a tool to increase sales throughout your customer base.

Find out more
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U-Rewards

What our members say

Here’s what our members are saying about U-Rewards.

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What is U-Rewards?

U-Rewards is an easy to manage, cost effective loyalty programme, dedicated to helping you grow and prosper by increasing sales and customer loyalty. U-Rewards is exclusive to UAN members.

  • Customers earn points based on how much they spend with you
  • Points are exchanged for any reward of the customers choice from the U-Rewards website
  • You target the customers you want and award points through your Admin Suite
  • You only pay for points that have been redeemed by your customers
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U-Rewards Online

The U-Rewards website has never been so easy to use. Our software, designed and developed in-house, provides you with an intelligent and sophisticated rewards platform to offer your customers.

U-Rewards is constantly developing, so although the programme has been running for seven years, the software has been constantly changing, giving members new features and tools year on year.

www.urewards.co.uk

Why choose U-Rewards?

In an increasingly competitive market, with high price sensitivity and lack of loyalty, it is becoming more and more important for companies in our industry to differentiate from one another. In order to gain a competitive edge with both customers and employees many companies today consider incentive programs to be an essential part of their marketing arsenal.

Different customers are motivated by different things.

  • U-Rewards is flexible so your customer can be rewarded in a way that suits them.

Customers have a choice of suppliers and use this to their advantage.

  • U-Rewards helps you win customers that aren’t currently using you as a supplier.

Different customers are motivated by different things.

  • U-Rewards influences customers to give you more of their business, especially if they are saving their points for a bigger reward.

Some customers insist they want discounts or rebates.

  • Small discounts can equate to a large proportion of net profit. Discounts are proven to have a negative effect on your brand, product, service, quality and profitability. U-Rewards is another tool you can offer to your customers to earn a reward specifically for them.

Did you know...

When customers feel valued they are 66% more engaged in your brand.

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How does it work?

It's easy to get started with U-Rewards and everything can be done from your U-Rewards online account.

Step One
Log into your U-Rewards account and invite your customers to use U-Rewards via the online form.
Step Two
Your customer will receive a welcome email, welcome pack and letter in the post containing their unique registration details.
Step Three
Calculate how many points to award to your customer on a monthly basis and assign the points easily on the U-Rewards website.
Step Four
Once your customer has registered their account, they can login at any time to check their points balance and spend their points!

On-Going Communication

The benefit of being part of a centrally driven scheme is that a lot of the marketing effort is driven by us, leaving you free to deal with the day to day runnings of the programme.

When you sign-up your customer to U-Rewards, they are added to our mailing list so will benefit from receiving a monthly email stating their points balance and giving them ideas of how they can spend their points.

These monthly communications act as a prompt for your customers to login and see what new rewards are on offer. It also gives you a chance to learn about the latest rewards, which is another conversation starter between you and your customer!

The Rewards

There are thousands of exciting products, vouchers and experiences for your customers to spend their points on. The online rewards catalogue is available through the U-Rewards website and their chosen rewards will be sent to any address in the UK.

Sound & Vision

Home & Lifestyle

Food & Drink

Fashion

Experiences

Team Rewards

Gift Ideas

Kids & Family

The U-Rewards reward catalogue can be accessed through the U-Rewards website at any time. Your customers can easily shop in the catalogue and individual rewards can be viewed in more detail. They can also save their most-loved rewards as a favourite simply by clicking the heart icon next to the reward.

Favourites

We strive to keep the catalogue fresh, dynamic and exciting, so rewards are constantly being added and updated. We also have seasonal categories so your customers will always be spoilt for choice!

You can view the rewards catalogue from your own U-Rewards account, so you can encourage your customers to spend more with you in order to save up for the reward that they really want.

Hand deliver your customers' U-Rewards rewards

As a new feature on U-Rewards, you now have the option to request all of your customers’ U-Rewards rewards to be delivered to your Motor Factor. You can then hand deliver them to your customer which adds a personal touch to your U-Rewards programme.

Best Practices

You can be tactical about your use of U-Rewards and use it as a tool to increase sales throughout your customer base, but also to gain new customers. Here’s a few top tips to help you get the most out of U-Rewards...

What Our Members Say

With more UAN members than ever using this fantastic programme, we can learn from one another by sharing best practices and ideas to make sure everyone is unlocking the full potential of this fantastic programme.

UAN members currently using U-Rewards are consistently reporting sales increases of between 10% and 20% for customers on U-Rewards*. Some members are seeing even higher growth.

Here’s what our members are saying about U-Rewards...

Client

Lewis Selby

Alliance Automotive

Overall U-Rewards has become a very useful tool to us by allowing us to build on incremental sales as well as maximising the current spend we receive from existing customers. Our customers feel valued and they know they can gain a reward for their loyalty to us.

Client

Bob Fitzpatrick

Raynor Motor Factors Ltd

The first year we gave points for spend every month, this year we still do this plus every month we offer triple points on a selection of product groups.

This has taken away the headache of trying to think of monthly promotions and also keeps U-Rewards to the fore and again has been a big succes

Client

Neil Robbins

Prime Motor Factors Ltd

U-Rewards gives us a flexible way of rewarding and allows us to be tactical about promotions and increasing customer spend. It has certainly helped us gain new customers over the past 18 months and it’s also kept existing customers. We can decide how many points to award and our customers respond really well to achieving their points.

Client

Keith Robertson

Advanced Motor Components Ltd

Since starting U-Rewards, our turnover has increased year on year and U-Rewards has been a significant factor in that. We will continue to use U-Rewards as it separates us from our local competitors and our customers respond so well to it.

U-Rewards Packages

U-Rewards is an easy to manage, cost-effective loyalty programme, dedicated to helping you grow and prosper by increasing your sales and customer loyalty.

U-Rewards

U-Rewards is an easy to manage, cost-effective loyalty programme, dedicated to helping you grow and prosper by increasing your sales and customer loyalty.

Your U-Rewards membership includes:

  • Sophisticated online points based reward platform
  • Thousands of exciting and relevant rewards
  • Monthly reward-based email communications
  • Invitation pack sent out to your customer
  • Dedicated support team for yourself and your garages
  • Add your own logo to personalise your programme
  • Only pay for points that have been redeemed
  • Control your programme through your U-Rewards Admin Suite
  • Claimable marketing fund expense
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Did you know...

All U-Rewards costs can be claimed back through your UAN marketing fund, subject to a positive balance.

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Support Team

The U-Rewards support team are on hand to offer help and support to you and your customers. The support team contact details are:

0844 854 9037

support@u-rewards.co.uk